Top accolade for Northern Ireland online digital printing firm

An online digital printing firm in Northern Ireland has taken the top award for ‘Customer Service Team of the Year’ at the 45th Irish Print Awards, fighting off competition from firms across Ireland.

TradeDigitalPrint.ie, part of the Belfast-headquartered Northside Graphics Group, which also operates DigitalPrinting.co.uk, scooped the gold award by a landslide victory which saw it secure 80% of the customer vote.

With 30 diverse categories judged by an esteemed panel of independent experts from across the sector, the 2024 Irish Print Awards underscored the vibrant creativity and resilience that define the print community in Ireland. This year's competition, more than ever, showcased the remarkable depth and breadth of talent in the field, with entries highlighting the dynamic state of the industry and its forward-looking trajectory.

Judges at the awards ceremony in Dublin’s iconic Clontarf Castle commended the TradeDigitalPrint.ie team for their dedication to customer satisfaction and their role in supporting clients with exceptional service throughout the year.

Chris Stewart, TradeDigitalPrint customer services Team Manager, said he was “particularly proud” of this award win.

“Over the years we have won numerous awards for specific projects, however this is our first for excellence in Customer Service,” he explained. “The fact that the award is also voted for by our customers and not selected by a judging panel is testament to what an amazing job our team here do on a daily basis.

“We look forward to building on this recognition and will continue to provide industry leading levels of customer service to all of our customers.”

Alongside customer votes attracted in the two-month period leading up to the awards ceremony, TradeDigitalPrint.ie heralds outstanding online customer reviews across all four of Northside’s online platforms and its Net Promoter Score (NPS), as a strong measure of success. Averaging 4.9 out of 5 in over 16,500 online reviews across a range of accredited review platforms, the firm’s NPS sits at 91 (with 80 or above considered to be ‘world-class’).